I just wanted to write and let you know how much our whole family appreciated the way you worked with our family in the last few moments of Mac’s life. This was the first time for any of us – Heather, Dan, myself to intentionally say goodbye to a family member whose quality of life had declined so significantly. It was so helpful that you explained everything so thoroughly as to what to expect. I know your staff is always busy, but we didn’t at any time feel rushed, both while his spirit was still with us and when Mac’s spirit passed over.
As Heather’s mom I appreciated all your extra efforts to counsel and comfort Heather in the weeks that preceded Mac’s passing. It is so hard to see your child no matter what the age go through such pain.
Your whole staff was just wonderful. Receiving Mac’s paw print and a condolence card signed by the whole staff was such an unexpected blessing and surprise. Although this kind act brought a fresh wave of tears for all of us, it is a priceless gift Heather can treasure as a lasting remembrance. That is definitely “above and beyond” customer service and the reason why Heather and I drive across town to have our fur babies cared for at Ralston Vet.
Knowing that Mac would have wanted Heather to share her home and heart with another rescue dog, she has adopted “Ziggy” and will bring him in for his care.
Thanks again for all you do to be a blessing to God’s special creatures and those who are privileged to care for and love him.
Sincerely,
Cheryl M.
