Prescription Refills

3 easy ways to order your pet's prescriptions
24 hours a day,

Pet Portal: Simply log into your pet portal and send us your prescription request.
Online: Click on the Shop online bag above for online ordering from Vets First Choice, Ralston Vets Online Pharmacy. Your medications will be delivered to your home.
Phone: Call 402-331-6322 press 4 and leave a message, any time , 24/7. Please allow 3 business hours for us to refill your medication. Medications received after hours will be filled the next business day.
*all in house refill orders will be confirmed for pick up by preferred contact method (voice, text, email) once they have been doctor approved and filled.

Refilling Antibiotics: You may be aware of emerging disease threats such as MRSA, MRSI, and flesh-eating bacteria. We see these strains of dangerous bacteria in veterinary medicine as well. Therefore, we may not be able to fill requests for antibiotics without your pet being seen.
If a condition is not responding to antibiotics as it should, or if the condition is recurring, we may need to perform a skin, ear, or urine culture to check for possible antibiotic resistance. Underlying allergies and hormonal conditions also lead to recurring infections. Please be patient if your pet experiences these frustrating repeat infections and understand why we cannot simply refill antibiotics over the phone.

About other refills:
We understand that your time is valuable and bringing your pet in can be stressful.   However, your pet may need to be examined by a veterinarian first for several important reasons.   For example, long term use of certain medications can lead to other more serious medical health conditions.   Consequently, an examination and diagnostic testing may need to be performed to ensure your pet's health.

In addition, we are required by Nebraska State Law to maintain a proactive veterinarian-client-patient relationship (VCPR) prior to dispensing or refilling medications. The American Veterinary Medical Association (AVMA) and American Animal Hospital Association (AAHA) have determined industry guidelines in defining the VCPR. These guidelines state "...the veterinarian has examined the patient within the last 12 months or more recently as dictated by the age or medical condition of the patient." Ralston Vet follows the industry guidelines. If you have any questions about refilling a prescription, don't hesitate to contact us.

For more information about the Nebraska Statutes Relating to Veterinary Drug Distribution Licensing Act; click here to go to Dhhs.Ne.Gov

Possible Dangers of Buying Medicines over the Internet:
FDA has found companies that sell unapproved pet drugs and counterfeit pet products, make fraudulent claims, dispense prescription drugs without requiring a prescription, and sell expired drugs. Pet owners who purchase drugs from these companies may think they are saving money, but in reality, they may be short-changing their pet's health and putting its life at risk. For more information click on this link Buyer Beware! or watch this video.

For help with login into Pet Portal:
If you already have a pet portal account, go to step 1.
If you do not have a pet portal account, you will need to be activated by doing the following.
Enter your email.
Click on the activate Icon
Pet portal will send you a link in your email to complete the activation process.
To Refill Medications Online using pet portal, please follow this link to go to

If you have not heard from us, please call before picking up to make sure the medications are filled. Thank you